ITIL V4 Foundation

ITIL V4 Foundation

ITIL  framework is intended to enhance the quality of IT service management within your individual organization.It is intended to enable you to deploy the set of best practices within your organization by way of ‘Adopt and Adapt’.It will enable you to contribute to a continual Service Improvement within your organization.Organizations looking for implementing ITIL® V4 best practices or ISO 20000 certification may also nominate their core team members for this workshop.This may include but is not limited to, IT professionals, business managers and business process owners.

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  • Course Overview
  • Target Audience
  • Course Duration

Course Overview

Introduction to ITIL® V4

  • Introduction to the Service Lifecycle Phases

Phase 1: Service Strategy

  • Processes & Tools within Service Strategy

Phase 2: Service Design

  • Processes & Tools within Service Design

Phase 3: Service Transition

  • Processes within Service Transition

Phase 4: Service Operation

  • Processes within Service Operation

Phase 5: Continual Service Improvement

  • Processes within Continual Service Improvement
  • Questions & Answers, Mock Exam


Target Audience

  • College Graduates
  • Team Members
  • Team Leader
  • Team coordinator
  • Program Managers
  • Project Managers
  • Program Manager
  • System Analyst
  • Delivery Manager
  • Functional Manager
  • Anyone who has or wishes to have an overview on IT Service Management

Course Duration

Duration: 2 Days
Certification Exam Duration: 1 hours
Total Questions : 40
Passing Score : 65%